FAQs

banner image

What are your therapy Fees?

Our fees range from $80-$170 depending on service type and duration (we offer reduced rates if you choose to work with one of our qualified therapy interns under clinical supervision). For specialized services such as Hypnotherapy and Consultation services, please go to the 'Services' tab to learn more.

Can I pay with cash?

We accept debit cards, and all major credit cards.  (No cash or checks!). We also accept voucher payments from reliable funding sources.

Do you accept commercial insurance plans and payments?

Yes! Most clinicians accept insurance as payment for therapy (this does not include coaching). 

Here is a list of health plans accepted below:

  • Aetna
  • Anthem
  • Humana
  • Cigna
  • Blue Cross Blue Shield
  • Optum
  • United Healthcare
  • Oscar

You should contact your insurance plan to determine your behavioral health coverage. 

What if I don't see my insurance plan on your list?

If you have an insurance plan that is not one of the companies listed above, you may be able to use your out-of-network benefits. Check out the Insurance Benefits Checker under the Get Started menu drop-down to instantly discover how you can use your out-of-network insurance plan to work with us!

Do you accept Employee Assistance Programs (EAP)?

We accept several EAP's including: Matrix Psychological Services, Cigna EAP, Aetna EAP, Wellspring EAP and more. Let us know which EAP (Employee Assistance Program) your employer offers and we will determine if we are on their panel.

Do you offer live video, online or telehealth?

Yes, some of us do (but check with your selected therapist to be sure she offers this service). As long as you have a cell phone, tablet or computer and one of our therapists is licensed in the state in which you reside, we can get started with your telehealth session..

{Please note that telehealth may not be the right treatment choice for everyone. Your therapist will help to determine that.}

In 2018, we were among the early adopters of telehealth. When the pandemic happened in early 2020, we seamlessly transitioned to an exclusive online therapy practice! Our therapy and coaching services are scheduled and conducted on a HIPAA online video conferencing platform.

I want therapy but cannot afford it!

We are committed to exploring creative ways to decolonize mental health systems by using innovative ways to help dismantle financial barriers that prevent people who may be most at risk, namely most marginalized people (BIPOC groups), from receiving support.

Our response to the barriers includes working with charitable funds that help to mitigate the cost through monetary contributions through programs like the Loveland Foundation, which offers a financial voucher to people who meet their criteria. 

Additionally, our clinical interns can offer reduced fees to help support beautiful souls like you every year (for a specific period).

We have a sliding scale fee for people experiencing wage and job insecurity or other extenuating circumstances. 

Our process is based on an 'honor system' established through a 1:1 dialogue with our intake person who can tailor a wellness plan to meet your needs. 

How do I pay it forward?

We believe in the Kwanzaa principle of Cooperative Economics - mutual aid to marginalized groups funded by the community to help people unable to pay the total service cost due to wage disparities, resource insecurities, and other oppressive systems that may impede financial means. When able, the recipient will pay it forward to another human and the cycle of collective reciprocity continues.

We are always raising funds to help people get the mental health support they need. Click here to donate any amount you can to support someone else. https://gofund.me/4fdd49e2

When can we get started?

Before you schedule an appointment, let's schedule a phone consultation to ensure we are the right fit for one another. We can schedule your first session when we both feel we are a good fit.

So, how do I schedule my appointment?

To schedule, go to the 'Appointment Request' tab or click this link to schedule an appointment.

https://gena-golden.clientsecure.me/

Can I use my HSA or FSA card for therapy?

We accept most Health Spending Account (HSA) or Flexible Spending Account (FSA) forms of payment. To find out if you are eligible for FSA or HSA please contact your benefits professional at your place of employment immediately!

Do you offer a sliding fee scale?

We offer deeply reduced rates when working with graduate-level interns (under clinical supervision), starting at $30 a session.